1. Company's Area of Responsibility
1.1. Issues with host machines and connectivity are the responsibility of the Company.
1.2. Issues with the operating system, any software installed on the virtual server by the Client, are the responsibility of the Client.
2. Payment Procedure
2.1. Services are provided based on 100% prepayment.
2.2. Payments by individuals are made only through electronic payments.
2.3. Hosting payments are made in rubles based on the current rates published on the Company's official website: https://365.hosting
2.4. Payments may incur additional fees from intermediaries and payment systems.
2.5. If payment for the next hosting period is not received, the Company suspends the provision of services.
2.6. After suspension of services, data is retained for 5 days. After this period, all Client data related to the service may be deleted without the possibility of recovery.
2.7. If full payment is received after service suspension, service restoration occurs within 24 hours.
2.8. The Client has the right to disable automatic payments at any time in their personal account at https://365.hosting
3. Refunds
3.1. Refunds are only possible in the case of server inoperability due to the Company's fault for the actual unused days.
3.2. Refunds are made within 45 working days to the account from which the payment was made.
3.3. To request a refund, the Client must write a support letter with the subject "Refund".
3.4. Costs for installing third-party control panels, payment for additional IP addresses, and other additional services are non-refundable. Refunds are only available for Hosting.
3.5. The Company reserves the right to refuse a refund if the terms of service are violated.
3.6. If the Client, due to whose fault a refund is being made, has caused losses to the Company (server disconnections, blacklisting of IPs, etc.), the amount of the Company's losses will be deducted from the refund.
3.7. A refund may be denied if there is evidence of fraud or violation of the service terms described in this offer.
4. Rights and Obligations of the Client
4.1. The Client is provided access to the server (unless otherwise stated) and bears all associated responsibility.
4.2. The Client has the right to install and use any legal software on their server that does not violate copyright and related rights, as well as the current legislation of the USA.
4.3. The Client is obliged to ensure that all materials, software used, and content on the server comply with the current legislation of the USA.
4.4. The Client has the right to use their Hosting for any purposes that do not contradict the legislation of the USA and copyright laws.
4.5. All issues related to the functionality of the Client's hosting are accepted only in support requests.
4.6. If the Client's hosting is blocked due to complaints and/or other reasons once or more per month (network scans, outgoing DoS attacks, etc.) and the Client does not take action on the complaint, the Company has the right to terminate the service early and block the Client without a refund.
5. Rights and Obligations of the Company
5.1. The Company's services are provided "as is", and the Company reserves the right to revise the rules of service provision, including pricing policy and tariff characteristics, at any time, without prior notice and unilaterally. New rules come into effect at the time of their publication on the Company's official website.
5.2. The Company commits to maintaining proper quality of host machines and to rectify any malfunctions as quickly as possible.
5.3. The Company does not guarantee 100% network and host machine availability.
5.4. All scheduled technical work, updates, and similar activities are conducted from 9:00 to 10:00 UTC-5. This does not include force majeure situations and unscheduled work.
5.5. The Company is not responsible for the inability to access services due to third parties.
5.6. The Company reserves the right to stop the services and servers of the Client for: Scheduled maintenance, due to DoS and network attacks, as a result of natural disasters, and other force majeure circumstances.
5.7. The Company provides customer technical support services based on the Client's request through the personal account at rates published on the Company's official website, located at https://365.hosting
5.8. The Company is not responsible for the operation of third-party software on the Company's servers, including software purchased from the Company.
6. Prohibited Content and Software
6.1. Hosting of pornography, including links and advertisements containing pornographic scenes, is prohibited.
6.2. It is forbidden to host information, software that contradicts and/or is prohibited by the legislation of the USA, copyright laws.
6.3. It is forbidden to host software for botnets, grabbing, phishing, and other purposes that clearly contradict legal Internet operations.
6.4. Mass mailing is prohibited, except in cases sanctioned by the Company itself.
6.5. It is forbidden to host services, including those with paid or private access, that may serve as auxiliary means for illegal activities on the Internet.
6.6. Hosting network scanners, proxy checkers, and similar software is prohibited.
7. Termination of Services at the Initiative of the Company
7.1. The Company reserves the right to terminate the provision of services at its discretion, immediately and without warning in the case of:
- Unauthorized distribution or copying of copyrighted software, violation of USA laws, other international norms and agreements, export restrictions, fraud, trafficking of pornographic materials, drugs, and other illegal activities;
- Mass mailings not explicitly consented to by users;
- Defamation, distribution of personal information, violation of copyright and related rights, intellectual rights;
- Hosting pornographic content in all its forms, including links to other sites with pornographic content;
- Violation of privacy and property rights; hosting defamatory and offensive information, aiding, abetting in racial strife, murder, terrorism, violence in any form;
- Hindering the normal and stable operation of servers, network resources, overall operation of the Company;
- Providing knowingly false client data or refusal to confirm them;
- Improper communication with Company employees, including the use of foul language and spreading defamatory information about the Company.
7.2. The Company reserves the right to transfer information about the Client in case of an official request from law enforcement agencies.
8. Company's Non-Liability
8.1. For the Client's choice of operating system, software, and the consequences that this may entail.
8.2. For any types of direct and indirect damage, loss of information, business reputation, and other cases of damage.
8.3. The Company does not conduct checks of the content of the Client's Hosting. Exceptions are cases of receiving a motivated complaint from a third party.
9. Service Level Guarantee
9.1. The Company guarantees the maintenance of server availability at 99% per month.
9.2. In case of violation of clause
9.1 of this Offer, each full day (24 hours) of service downtime is compensated to the Client in double.
9.3. Compensation is only credited in the form of additional service days and cannot be paid in cash.
9.4. Compensation is based on a support request.
10. E-mail Notification
10.1. The Client's registration in the personal account at https://365.hosting implies automatic consent to receive informational e-mail messages, including the Company's service offers.
10.2. Refusal to receive notifications is possible only in the case of complete closure of the client's account.
10.3. The Company disclaims responsibility for the Client not receiving important informational messages via email.
